Roobet Privacy Policy

At Roobet, we are committed to protecting your personal data and respecting your privacy while you enjoy our platform. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, use the Roobet app, or engage with our services as a registered player. By accessing Roobet Casino, creating an account, or using any part of our online casino, you agree to the practices described below. If you do not agree with our policy, we ask that you refrain from using our services.

Who We Are

Roobet is operated by Raw Entertainment B.V., registered in Curaçao under registration number 157205, with our registered address at Korporaalweg 10, Curaçao. We hold a valid license under Curaçao OGL/2024/687/0427, which authorizes us to offer online gambling and online gaming services internationally. Fiat currency transactions on our platform are processed by Raw Entertainment Ltd, a company registered in Cyprus (HE421735), located at Voukourestiou 25, Neptune House, 1st Floor, Flat/Office 11, Zakaki, 3045 Limassol. Throughout this document, "we," "our," and "us" refer to these entities collectively as the operator of Roobet.

Information We Collect

When you register for a Roobet account or use our services, we collect various categories of information to verify your identity, provide our services, and comply with our regulatory obligations.

• We collect registration details such as your name, email address, date of birth, and country of residence when you complete Roobet register procedures.
• We gather identity verification documents to comply with anti-money laundering and know-your-customer requirements.
• We record your transaction history, including deposits, withdrawals, and wagering activity across our slots, live casino, sportsbook, and Roobet Originals games.
• We track technical data such as your IP address, device type, browser, and login timestamps when you use Roobet login on desktop or through the Roobet casino app.
• We collect communication records when you contact our customer support team via email or LiveChat.
• We may store information related to promotional activity, including any Roobet promo code, Roobet bonus code, or referral code you use.

How We Use Your Information

Our Roobet casino uses the information we collect for several legitimate purposes connected to operating a secure and compliant crypto casino Roobet platform.

• We use your data to create and manage your Roobet account and verify your eligibility to play.
• We process deposits and withdrawals, including cryptocurrency transactions in BTC, ETH, USDT, USDC, SOL, and other supported currencies, as well as fiat payments through Skrill, AstroPay, Interac, Pix, WebPayPlus, and UPI.
• We use your information to detect and prevent fraud, money laundering, and other illegal activity.
• We personalize your experience, including tailoring bonus offers, rakeback rewards, and VIP Club invitations based on your activity.
• We communicate with you regarding account updates, promotional offers such as a Roobet no deposit bonus, and important changes to our terms.
• We use aggregated data to improve our online gambling services, including our sportsbook, live casino, and slots library.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience on our website and within the Roobet app. Cookies help us remember your preferences, keep you logged in, and analyze how players interact with Roobet casino login pages and game sections. You can manage your cookie preferences through your browser settings, though disabling certain cookies may limit some functionality of our platform.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• We share data with payment processors and financial institutions to facilitate deposits and withdrawals.
• We share information with identity verification providers to confirm your age and identity.
• We may disclose data to regulatory authorities, law enforcement agencies, or courts when legally required.
• We work with third-party service providers, including game providers such as Pragmatic Play, Evolution, and Hacksaw Gaming, who may process limited data necessary to deliver gameplay.
• We may share data with marketing and analytics partners to measure the effectiveness of our promotions and campaigns.

Data Security

We take data security seriously and implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security protocols cover account credentials, transaction records, and communications related to your use of Roobet online casino services. While we strive to protect your data, no system is entirely immune to risk, and we encourage you to use strong passwords and enable available security features on your account.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Accounts that remain inactive for six consecutive months without a login may be subject to our inactivity policies. Even after account closure, we may retain certain records as required by applicable regulations.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We aim to honor these rights wherever applicable.

• You have the right to request access to the personal data we hold about you.
• You may request correction of inaccurate or incomplete information.
• You can request deletion of your data, subject to our legal and regulatory retention obligations.
• You may object to or restrict certain processing activities related to marketing communications.
• You can withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact our support team, and we will respond in accordance with applicable data protection laws.

Restricted Jurisdictions

We do not offer our services to residents of certain restricted countries, including but not limited to the United States, United Kingdom, Australia, and several other listed territories. We collect location and identity data partly to ensure compliance with these restrictions and to prevent access from prohibited regions.

International Data Transfers

As an international online casino, we may transfer your personal data across borders, including to Curaçao, Cyprus, and other jurisdictions where our service providers operate. We take appropriate steps to ensure that any such transfers comply with applicable data protection standards.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and any account found to belong to an underage individual will be closed immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of Roobet after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please reach out to our support team at support@roobet.com for general inquiries, or CS@roobet.com for complaints. Our customer support is available 24/7 via LiveChat to assist you with any privacy-related concerns.